Contact Center Resources improves the effectiveness of contact center operations.  Working in a variety of industries, in centers of all sizes that focus on either business-to-business or business-to-consumer operations, our approach is to help clients achieve their goals by identifying obstacles to peak performance, by sharing industry best practices and by developing customized solutions.

What We Do

Contact Center Resources offers a variety of consulting services and custom training geared to the contact center operation.  In addition, we  provide coaching and networking opportunities designed specifically for contact center executives and their Workforce Management staffs.

Check out our Services page for more information.

Upcoming Events

Michele Borboa, Managing Consultant, will be teaching a 3-day course offered jointly by The Call Center School (where Michele is a certified instructor) and the Resource Center for Customer Service Professionals called Optimizing Workforce Management.

• Dallas - November 9-11
• Las Vegas - December 7-9

Also, it's not too soon to start planning for the 2012 Society of Workforce Planning Professionals annual conference. 

• March 7-9, 2012