Contact Center Resources improves the effectiveness of contact center operations.  Working in a variety of industries, in centers of all sizes that focus on either business-to-business or business-to-consumer operations, our approach is to help clients achieve their goals by identifying obstacles to peak performance, by sharing industry best practices and by developing customized solutions.

What We Do

Contact Center Resources offers a variety of consulting services and custom training geared to the contact center operation.  In addition, we  provide coaching and networking opportunities designed specifically for contact center executives and their Workforce Management staffs.

Check out our Services page for more information.

Upcoming Events

Michele Borboa, Managing Consultant, will be speaking at these upcoming conferences:

• The 2008 Government Customer Support Conference in Alexandria, Virginia on April 28th.
• The IEX TotalView Users Conference in Dallas, TX  May 13-15.
• The ATA's Phoenix chapter meeting  on Workforce Optimization on May 15th.

Watch this space for additional events.